RETURNS & EXCHANGES

We accept returns within 15 days of receipt for eligible items.

Made to order items are not eligible for returns.

To initiate a return, please contact our customer support team at studio@elizabethhayt.net for a Return Authorization (RA) number.

Items must be in their original condition, unused, and in their original packaging.

Return shipping costs are the responsibility of the customer.

Returns received without an RA number will not be processed.

Prior to sending back the item, you must provide a picture of the item to our customer support team via email.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or with a manufacturing defect, please contact us within seven days of receiving your order.

Prior to sending back the item, you must provide a picture of the damaged or defective item to our customer support team via email.

We will provide instructions on how to return the item or arrange for a replacement at no additional cost to you.